Elizabeth line has not been meeting high standards.
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The London Mayor, Sadiq Khan, has said that the Elizabeth line is failing to meet the high standards that are expected of it.
At a Transport for London (TfL) board meeting, the mayor criticised the line’s delays and cancellations.
Sadiq Khan said the line has “not met the consistently high standards”.
The criticisms come after passengers were stranded for over three hours on the Elizabeth line last week, after power cables were damaged.
TfL and Network Rail have apologised to passengers and said they are reviewing the incident.
Sadiq Khan wrote to Andrew Haines, the managing director of Network Rail, to say the “the reliability of the Elizabeth line has not been good enough.
“Loss of lighting and electricity on trains, a lack of communication, and long waiting times to be evacuated were widely reported,” he wrote.
A Network Rail spokesperson also apologised to passengers, and added: “The whole industry response wasn’t good enough and we will learn from this.”
In September, Office of Rail figures revealed the Elizabeth line topped the list for train cancellations in Britain.
Mr Lord said: “I sincerely apologise for the disruption that has affected some Elizabeth line services recently and we recognise cancellations and delays are extremely frustrating for our customers.”
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HeadlineThe Elizabeth line failing to meet ‘high standards’, says Mayor of London
Short HeadlineElizabeth line is failing to meet high standards
StandfirstSadiq Khan criticises the Elizabeth line's delays and cancellations, week after power outage
The London Mayor, Sadiq Khan, has said that the Elizabeth line is failing to meet the high standards that are expected of it.
At a Transport for London (TfL) board meeting, the mayor criticised the line’s delays and cancellations.
Sadiq Khan said the line has “not met the consistently high standards”.
The criticisms come after passengers were stranded for over three hours on the Elizabeth line last week, after power cables were damaged.
TfL and Network Rail have apologised to passengers and said they are reviewing the incident.
Sadiq Khan wrote to Andrew Haines, the managing director of Network Rail, to say the “the reliability of the Elizabeth line has not been good enough.
“Loss of lighting and electricity on trains, a lack of communication, and long waiting times to be evacuated were widely reported,” he wrote.
A Network Rail spokesperson also apologised to passengers, and added: “The whole industry response wasn’t good enough and we will learn from this.”
In September, Office of Rail figures revealed the Elizabeth line topped the list for train cancellations in Britain.
Mr Lord said: “I sincerely apologise for the disruption that has affected some Elizabeth line services recently and we recognise cancellations and delays are extremely frustrating for our customers.”
